1. Introduction and Scope
ProStart Nova ("Company," "we," "us," or "our") operates the website prostartnova.digital (the "Website"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information on our Website and in connection with the services and products we offer.
This Privacy Policy applies to all visitors and users of our Website, as well as clients and business partners who engage with us for software development services. By accessing and using our Website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide through our Website, including:
- Contact information: name, email address, phone number, company name, and job title
- Service inquiry details: description of your project, timeline, budget, and technical requirements
- Communication records: emails, messages, and conversation notes
- Account information: if you create an account or user profile
- Payment information: billing details and transaction history (processed through secure third-party payment providers)
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain information about your device and browsing activity:
- Device information: IP address, browser type, operating system, device type
- Usage data: pages visited, time spent on pages, links clicked, referrer information
- Location data: general geographic location based on IP address (city, region, country level)
- Analytics data: through Google Analytics and similar tools to understand user behavior
- Cookies and tracking technologies: persistent and session cookies for functionality and analytics
2.3 Information from Third Parties
We may receive information about you from third parties, including business partners, service providers, and publicly available sources. This information helps us verify data and improve our services.
3. How We Use Your Information
We use the information we collect for various legitimate business purposes:
- Providing and improving our services and Website functionality
- Responding to inquiries, quotes, and service requests
- Sending marketing communications and newsletters (with your consent)
- Processing payments and managing billing
- Analyzing Website usage patterns and trends for improvement
- Preventing fraud, abuse, and security incidents
- Complying with legal obligations and resolving disputes
- Personalizing your experience and providing relevant recommendations
- Conducting business analytics and performance reporting
4. Data Sharing and Third Parties
We do not sell or rent your personal information to third parties. However, we may share information with trusted partners in specific situations:
- Service Providers: Cloud hosting providers, email services, analytics platforms, and payment processors who assist in operating our Website and providing services
- Legal Requirements: Law enforcement, government agencies, or courts when required by law or legal process
- Business Transfers: In case of merger, acquisition, bankruptcy, or sale of assets
- Consent: With your explicit consent for specific purposes
- Aggregated Data: Non-personally identifiable, aggregated data for research and marketing purposes
5. Data Retention Policies
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:
- Contact information from inquiries: retained for 2 years
- Client project information: retained for duration of engagement plus 7 years for legal compliance
- Analytics data: automatically deleted after 26 months
- Cookies: session cookies deleted upon browser closure; persistent cookies retained for up to 2 years
- Marketing preferences: retained until you unsubscribe
6. Your Rights Under Argentine Data Protection Law
As our Website is located in Argentina and serves clients primarily in Argentina and Latin America, your data is protected under Argentine Law 25.326 (Personal Data Protection Law). You have the following rights:
- Right of Access: You can request access to your personal information
- Right of Rectification: You can request correction of inaccurate information
- Right of Deletion: You can request deletion of your information (subject to legal retention requirements)
- Right of Objection: You can object to certain processing of your data
- Right to Data Portability: You can request your data in a structured, portable format
- Right to Withdraw Consent: You can withdraw consent for marketing and non-essential processing
To exercise these rights, please contact us at privacy@prostartnova.digital with details of your request.
7. International Data Transfers
Some of our service providers may be located outside Argentina. When we transfer data internationally, we implement appropriate safeguards including:
- Standard Contractual Clauses (SCCs) for transfers to countries with inadequate protection
- Adequacy decisions where applicable
- Your explicit consent for international transfers of sensitive data
8. Children's Privacy
Our Website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information immediately. Parents or guardians concerned about data collection should contact us.
9. Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, and disclosure:
- SSL/TLS encryption for data transmission
- Secure password policies and multi-factor authentication
- Regular security audits and penetration testing
- Access controls and employee data protection training
- Secure data storage with encryption at rest
However, no security system is completely impenetrable. We cannot guarantee absolute security of your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website and updating the "Last updated" date. Your continued use of the Website indicates acceptance of the updated Privacy Policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
This Privacy Policy is effective as of January 15, 2025 and was last updated on January 15, 2025.